Data Protection & Privacy
Account & Data Deletion Request
Learn how you can request the permanent deletion of your AcademyPro account, credentials, and athletic records.
1 How to Request Account Deletion
You can request complete deletion of your account and personal data through either of the following methods:
Option A: Inside the Mobile App
- Open the AcademyPro app on your Android or iOS device.
- Navigate to your Profile tab in the bottom navigation.
- Tap Account Settings → Privacy & Security.
- Select Request Account Deletion and confirm.
Option B: Email Request
Send an email from your registered email address to our Data Protection Officer at:
privacy@academypro.co.zaSubject: "Account Deletion Request - [Your Name / School]"
2 Categories of Data Deleted
When an account deletion request is finalized, the following personal and athletic data is permanently purged from our live production databases:
- Personal profile details (Name, email, phone number)
- Authentication credentials and session tokens
- Athletic baseline test logs & combine benchmark times
- Training session check-ins & QR attendance records
- Linked parent/guardian emergency contacts
- Profile photos, avatar images, and coaching notes
3 Data Retention Policy & Timeline
Upon verification of your request, your account is immediately locked and deactivated. Permanent deletion from live databases occurs within 30 calendar days.
Institutional School Records: For student-athletes participating in official school sports programs, anonymized historical fixture scores or team statistics may be preserved in institutional sports archives by your school in accordance with statutory educational record retention requirements.